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Delivering a successful Voice of the Patient Programme – Top 10 tips

Pateint Feedback Programmes

Patients’ and carers’ experience and satisfaction is a growing area of importance for all healthcare providers.

SPA Future Thinking are experts in understanding the needs, attitudes and experiences of patients, care home residents and family members through bespoke research programmes which can measure, manage, as well as escalate and action feedback.

We appreciate that delivering a successful Voice of the Patient programme is a challenge.

That’s why we’ve outlined our top ten tips for developing, implementing and running them. They include:

  • Smarter techniques to unlock insights from your data
  • Linking customer feedback to key business metrics
  • How to make the customer feedback part of the experience
  • Encompassing internet chatter
  • The importance of communicating custom reports throughout the organisation

Download our Top 10 Tips to help you define the future success of your customer experience programme.

Outside of healthcare, Their Voice, our Voice of the Customer programme also helps leading blue chip service organisations achieve greater customer engagement, in turn improving their business performance and satisfaction. Learning from these other sectors has helped develop our innovative healthcare research offer.

If you’d like to know more please contact Steve King on +44 (0)20 7843 9777

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