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A shifting automotive landscape – the role of car dealerships in 2020

Automotive dealerships are facing disruption from multiple directions – product innovation, growing environmental concerns, and the rise of online retail. However, a rapidly changing path to purchase is sparking concerns as to whether online buying will overtake traditional dealerships.

It used to be that your only option was to buy a car from a dealership. However, today, you can also complete the whole process online at the simple touch of a fingertip. Despite this ongoing transformation, our research highlights that the role of the traditional car dealership remains as vital as ever.

Download the key facts as Amanda Potter looks at the changing role of car dealerships in 2020.

For over a decade Future Thinking has been providing strategic research and actionable insights to a range of leading automotive manufacturers and related companies to support their business decisions and planning processes. To find out more please email Amanda Potter, Senior Director, Future Thinking.

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